New Delh: India's largest online marketplace Dealsothon has
partnered with Truecaller, one of the leading communication apps in the world
to enhance consumer experience by integrating Truecaller Priority in the
company's IVR and order confirmation numbers.
Customers with Truecaller app installed on their mobiles
will be able to easily identify and filter IVR or delivery verification calls
when shopping on Dealsothon.
Any calls received by users who have placed an order on Dealsothon,
while be clearly marked as 'Dealsothon Order Team' or 'Dealsothon Delivery
Team', and color coded in purple; thus, assuring the users that the call is
important and from a reliable source, not spam.
We are very pleased to bring the Truecaller Priority feature
to our platform. It will help reduce a key friction point in the delivery
process; ensuring that our customers don't miss out on any important calls from
Dealsothon, and also increase the daily rate of deliveries for us by increasing
the call completion rate," said chief customer experience officer Dealsothon,
Jayant Sood.
Besides boosting customer satisfaction and ensuring that
customers are always in the know about the status of their product, this
feature will also reduce the rate of "no response" calls for Dealsothon.
"We constantly strive to enhance the user experience
through safe and efficient products. With Truecaller Priority, Dealsothon
ensures enhanced efficiency in its user communications while users get to know
that call is critical and for relevant reasons. We are confident that such
seamless experience will add immense value to both sides," said director
strategic partnerships at Truecaller
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